Refund policy

Return and Refund Policy

**Effective Date:**11/08/2026

We want you to have confidence when shopping with NOVA KART. If there is an issue with your order, please contact us and we will review your request according to the terms below and applicable law.

1. Return Eligibility

A product may be eligible for return if:

  • It is damaged or defective.

  • The wrong product was delivered.

  • The product is materially different from its description or agreed specifications.

  • The product otherwise qualifies under the return conditions shown on its product page or at checkout.

The product should generally be unused, in its original condition, and accompanied by original packaging, tags, accessories, invoices, or other items supplied with the order, where applicable.

2. Return Timeframe

Return requests must be submitted within 7 days of delivery.

To request a return, contact us at dropshipping@deodap.com with your order number, reason for return, and photographs or other information where reasonably required.

Certain products may have different return conditions, which will be displayed on the relevant product page.

3. Non-Returnable Items

Unless required otherwise by applicable law, the following may not be eligible for return:

  • Products specifically identified as non-returnable.

  • Products that have been used, damaged, altered, or washed after delivery.

  • Products missing original packaging or accessories where those items are necessary for return.

  • Products specifically marked as non-returnable on the product page.

  • Products that have been used, damaged, altered, or washed after delivery.

  • Products missing their original packaging, tags, accessories, or other supplied items, where applicable.

  • Personalized or custom-made products, where applicable.

  • Hygiene or personal-care products that cannot be returned for health or safety reasons, where applicable.

  • Gift cards, digital products, or downloadable products, where applicable.

  • Any other product clearly identified as non-returnable before purchase.

4. Damaged or Defective Products

If your order arrives damaged or defective, please contact us at dropshipping@deodap.com as soon as possible and preferably within 1** days of delivery**.

Please provide photographs/videos of the product, packaging, shipping label, and the issue where requested. We may offer a replacement, repair, refund, or another appropriate resolution depending on the circumstances.

5. Wrong Product or Missing Items

If you receive the wrong product or an item is missing from your order, contact us at dropshipping@deodap.com  with your order details.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

6. Refund Process

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will generally be processed within 5 to 7 Business Day.

The time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment provider or financial institution.

7. Exchange / Replacement

Where available, we may offer an exchange or replacement for eligible products.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund where applicable.

8. Return Shipping Costs

For eligible returns caused by a defective, damaged, incorrect, or materially misdescribed product, NOVA KART will bear the return shipping cost.

For returns made for other permitted reasons, the return shipping cost will be the customer's responsibility, subject to the applicable product-specific policy and applicable law.

9. Cancellation

If you wish to cancel an order, contact us at dropshipping@deodap.com as soon as possible.

Cancellation may not be possible once an order has been shipped or otherwise entered the fulfilment process. Where cancellation is permitted after payment, any applicable refund will be processed according to this Policy.

10. Consumer Rights

This Policy is not intended to remove or restrict any mandatory rights or remedies available to consumers under applicable Indian law.

11. Contact Us

For return or refund requests:

NOVA KART

Email::dropshipping@deodap.com
**Phone:**9638666651

  1. **Business Address:**Wukusy
    c/o Rajesh Rasikbhai Choti Barjar Paint
    Opp. Rangoli Masala Village, Navagam
    Rajkot-360003, Gujarat, India

  2. **Grievance Officer:**Rishav kumar

  3. Grievance Email: dropshipping@deodap.com